International Orders

International Ordering & Shipping Policy

 

How long will it take to receive the ordered products?

You can find the shipping charges by selecting your country on the order page. Shipping cost may vary depending on the location. Delivery Time: 5 -12 business days We will send you the tracking details as soon as your order gets shipped from here.

What delivery methods do you use?

All International Orders are dispatched through Pace Express , Bright International , DHL Express

How do International duties and taxes work?

Customs or import duties are charged once the parcel reaches its destination country. Unfortunately, we have no control over these charges and we cannot tell you the cost as it varies from country to country. These charges are paid by the recipient of the parcel.

What payment options are available on Indya for International Orders?

Bank Deposit , Money Gram , Bank Transfer , Online Payments

How do I cancel my international order?

Please note that an order can be cancelled only before the dispatch. Once shipped, it cannot be cancelled. If you want to cancel the order before you receive a shipping notification from us, please login to your Hexstyle account and click on the ‘My Orders’ tab. You will see an option to cancel the entire order there, once you click on it we will receive the necessary cancellation information and send out a cancellation confirmation email to you. Alternately, you can shoot an e-mail to [email protected] Do not forget to mention your Order number and the reason for cancellation. In this case, your cancellation request will be processed within 24 hours.

What is the return policy for International orders?

Customers need to self-ship the products in case of all the international orders. The item/items need to be sent back address will be emailed to you according to your destinations. Once we receive the product, we will process the refund ot store credits within 3-5 business days. Please note that International Shipping cost will not be refunded.

How do international taxes work?

Import duties or taxes are not levied at the time of placing the order, and are to be borne by the customer at the time of receiving the order. These charges are imposed by the local Customer authorities, and Hexstyle has no control over it.

What if I don't want to pay my international duties and taxes?

In this case, the order will not be delivered to you and a refund will be initiated against your order number excluding shipping charges. The final refund will be made after deducting import charges that we incur to get the product back to Sri Lanka or India. If the import charges exceed the order value, no refund will be made.

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We strive to ensure timely delivery of International orders to most of the countries.

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