Sellers Policy

Seller Policy & Conditions page

These terms and conditions outline the rules and regulations for the use of the Hexstyle Website. By accessing this website we assume you accept these terms and conditions in full.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, Capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same

You are responsible for reviewing and understanding our rules for vendors’/sellers’. Knowing our policies before you list an item can lead to easier more efficient transactions for all parties involved.

Hexstyle is a friendly website selling cloths and fashion accessories, textiles, health and beauty products, jewellery, to local & international market. We pride ourselves on maintaining a strong customer focus for sellers and buyers. Should you have a question or face a problem, contact us first and we’ll work together to come up with a suitable solution.

To ensure that no rules are violated and each transaction is successful please read our Terms and Conditions carefully, and make sure that you understand them.

Seller Registration

A User who wishes to sell items on the Website shall register with us by providing the requisite information/ data on the Hexstyle Seller Registration page including details of the seller’s Valid Bank Account. The sellers shall provide true, correct and duly authorized data / information and shall not be misleading, fraudulent, false, unauthorized and otherwise illegal. The Company has the right to suspend/ terminate the Hexstyle Seller Registration and the use of the Website by the seller if the Company discovers or it is brought to the Company's notice that the aforesaid data is misleading or does not comply with the User Agreement and the rules and polices made thereunder and in such case the seller shall also be liable for all the liabilities, risks, damages and consequences that may arise.

Invoicing, Shipping & Product Liabilities

Please note that we are a marketplace platform provide marketplace services to you. We help Buyers and Sellers connect whereby as Sellers you are selling to customers via our platform and we are charging commission for services associated with it. Therefore invoicing and shipping to customer is your responsibility. Also any taxation related to sale of your products like VAT, CST etc is your responsibility. Also liabilities arising from the use, consumption and/or interaction with your products is solely yours and Hexstyle.com will not be responsible for any loss or damage due to your products.

Hold, Suspension and Termination of Seller Registration

In case of any breach or violation or suspected breach or violation of any of the provisions of this policy or the User Agreement, the Company may suspend and/or terminate the Seller Registration or may put the remittances on hold with respect to such Seller. The Company may reinstate or activate seller’s Registration or remit the Transaction Price to seller subject to the Seller providing such information, data, documents and undergoing such verification as may be desired by the Company and as provided in the User Agreement or the rules and polices made thereunder. Seller’s Registration is subject to the seller remaining an active User of the Website.

Upon identifying or being notified by any person or by law enforcement agency that Seller has violated any law in the performance of the Transaction, the Company may immediately suspend seller’s Registration, notify law enforcement or any other authority including banks for appropriate action or act in any other way to cooperate with authorities or protect its interests.

The Company reserves the right to set minimum and maximum transaction limits on the Website as it may determine for the safety of its Users.

Unlimited Listings

You must list at least one product in your store within 30 days of creating your seller account. Failure to do this will result in your account being converted to a customer account on the 31st day. You will lose access to your seller tools. No exceptions!!!

All listed items must be kept in stock for successful fulfilment of sales. No listing can contain a disclaimer that suggests that a sale will be completed or order will be confirmed only if the item is available with the User who is listing the item. You agree that you shall not list an item if you are not in a position to deliver it immediately.

You shall not make any listing in the nature of 'wanted advertisements' that do not offer to sell an item but invites Users to make an offer to you for sale of any item.

You will also not make any offer, either online or offline, or by making another listing on a different website, to sell an item once you have made a listing with respect to such an item on the Website. You will not make a listing on the Website with respect to an item which is subject to an existing online or offline offer which can be validly accepted, including listing on the Website or other websites. In no circumstances will you attempt to divert any User through your listing to any other webpage or provide him any information in order to conduct any transaction outside of the Website.

The Company will be required to remove a listing only upon it being reported to be prohibited or restricted or violative of applicable law or terms of the User Agreement. The Company is not deemed to have any knowledge of such prohibitive, restricted or violative listing until it has been reported to the Company. Upon receiving such reporting the Company will take best efforts to remove such listing at its sole discretion (but will not be liable to do so), within 7 days of receiving such reporting.

You must ensure that the listed items do not infringe upon the intellectual property, trade mark, copyright, trade secret or other proprietary rights or rights of publicity or privacy rights of any third party. Listings may only include content generated by you in the form of text descriptions, graphics and pictures that describe your item for sale. You agree that use of logos or trademark owned by a third party producer or manufacturer can lead to infringement of intellectual property rights of such third party. You will be solely responsible for listing and use of such trademark or intellectual property on the Website, and will hold the Website and the Company indemnified and harmless against any claim by third parties that may arise in respect of such use. You agree that under no circumstances would you use brand names or trademarks not owned by you unless the item that you are listing on the Website carries the brand name or trademark of its original manufacturer or producer. You further agree not to use any intellectual properties of the Website or the Company including its trademarks, brand name in any manner whatsoever. You will not represent to any User or third party, in any manner, that you are affiliated or associated with the Website or the Company or that you have any right to represent the Website or the Company.

You shall not provide any information such as a catalogue of your items in your listing or on the items or packaging thereof which will enable a buyer to contact you outside the Website to buy such item directly from you instead of buying it from the listing on the Website. You shall not solicit Users to send you payments by any method not approved or provided for on the Website by the Company.

Any image used in the listing must be of the actual item proposed to be sold on the listing and shall not copy images from other listings available on the Website. You cannot disclaim any liability including liability with respect to authenticity, merchantability of items that you offer to sell on the Website.

You shall not endorse any item other than that being listed by you anywhere in the Website. You agree not to provide any description in any listing made by you in any manner that suggests you are in any way connected to, or are representing or selling on behalf of a manufacturer or producer of the item unless you are the manufacturer or producer, or you have obtained a written permission or entered into an agreement with such manufacturer or producer under which you are entitled to represent as such.

[Any free or bonus item promised in a listing for promotional purposes must be delivered together with the main item being offered through the listing. All provisions of the User Agreement including the rules and policies made there under that apply to the main item will apply mutatis mutandis to the free or bonus item as well to the extent it may be applicable.]

If you opt to avail of the 'listing services' provided under Hexstyle Logistics by the Company you agree to comply with the terms and conditions of Policy of Hexstyle Logistics incorporated herein by reference. If you choose, Hexstyle Logistics will assist you in writing an appropriate description of an item to be listed, taking photographs/images of the items to be uploaded on the Website etc. In such case, you are liable to verify all such content of the listing, photograph/ image etc. provided by Hexstyle Logistics and edit/ modify/ vary/ delete as may be necessary to accurately describe the item to be listed. It is clarified that the copyright in all photographs/ images produced with the assistance of Hexstyle Logistics shall exclusively belong to the Company. You agree that under no circumstance will the Company be liable for any misrepresentation in respect of the listed item.

If it comes to your knowledge that any Transaction or attempted Transaction relating to any item listed on the Website is violative of this clause or this User Agreement or applicable laws, you shall take all steps to inform the Company of the same forthwith.

All remittances to Sellers in respect of Payment on Delivery Transactions shall be made through cheque/ demand draft or online bank transfer to Seller's Bank Account. In cases where the Payment on Delivery option is selected, remittance of the Transaction Price paid by the Buyer will be made within [15] days of Delivery and only after the payments received from the Logistics Partner are reconciled with the Website/ Company.

The Company reserves the right to keep on hold the remittance to the Seller for purposes of safety of the Hexstyle Facility and/or Users. In such case, the Seller will be intimated and required to complete additional check and verification and the Company may contact the Seller for verification of or additional information, details, data and documents. The Company reserves the right to refund the Transaction Price that has been kept on hold to the Buyer, if such requisite information, details, data and documents are not provided within the stipulated time, or the same is false, misleading, incorrect or incomplete.

Seller warrants and undertakes that:

If we close your shop because you have violated any of our rules, we will not refund any fees. If we close your shop because of extreme customer complaints, we may also keep any or all pending commissions and/or file a chargeback against your Paypal account.

Vendor/Seller Fees.

There are no monthly fees.

Violations or refusals to pay any of the fees stated will be addressed on a one-on-one basis. Your shop will immediately be locked, and all pending money owed to that vendor will be held until the issue is resolved.

Links Policy

No outbound links allowed. Each of your listings has space where you can provide all the necessary information about the item.

Each of your listings or auctions will automatically include a link back to your Storefront where you can include pertinent information such as shipping times and your own Terms & Conditions, or “Seller Info” info to personalize your Hexstyle shop, as well as a customized logo.

You may NOT use any promotional methods or unethical means to lead customers away from Hexstyle and to any other retailing or marketplace service or platform. This also means that you may not use our platforms to advertise your products, then sell directly to the customer off of our platform. If the customer is introduced to your items through any of our social media, advertising portals, you must direct them to your Hexstyle store to place orders. Any vendor caught doing so will immediately have their shop deleted and all fees owed will be retained by Hexstyle. Consider this your first and only warning.

Customer Service Policy

Sellers are responsible for complaints related to their specific shop only. Customer complaints that come directly to Hexstyle will be directed or forwarded to the individual Seller. You will have 48 hours to address complaints.

If you have not satisfied the customer within 48 hours, Hexstyle will automatically step in and handle the situation. Your shop may be suspended or closed, and if necessary a claim will be issued against your Paypal account for any fees or refunds required to satisfy the customer. If for any reason, your shop is suspended or closed, you forfeit any and all fees; and any and all transactions that haven’t been transferred.

Policy Changes

We reserve the right to change any or all of our Terms and Conditions at any time. Notifications will always be placed at the top of your Vendor Dashboard.

Images

Beginning September 01, 2018, all product pictures may NOT have watermarks. Product pictures with watermarks uploaded prior to September 1, 2018, will not be deleted. Product pictures uploaded after April 4, 2018 will be rejected and your listing will not be published until a suitable picture is uploaded for the product.

When you enter an image on one of your listings that same image is used in several different locations on the site and each location shows your image at a different size.

Your image will look best in all locations if it is exactly 1000 pixels high by 500 pixels wide and if it has a white background.

You must use pictures of the actual product on all of your item listings, no exceptions! Images that are blurry, have poor resolution and are not 500×250 may not be used.

Your Up-sells and Cross-Sells

Every time you create a new listing you have the option of showing the customer more of your coupons while you have her on your page but nobody ever uses this feature. We highly recommend you use this tool as it leads to more sales.

The Vendor Rating System

Each customer receives an order complete email and we’re going to include a reminder to have buyers rate you, the product(s) and leave feedback. You can also include a reminder in a note to the customer or on the packing list when you ship the order. Heck, send out a reminder on your Facebook page

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